Fair Practices Code (As per RBI Guidelines)

Objective The Company adopts this Fair Practices Code (“FPC”) in compliance with the guidelines issued by the Reserve Bank of India (RBI) to ensure fair, transparent, and ethical practices while dealing with customers.

Loan Application & Processing

• All communications to borrowers shall be in clear and understandable language.
• Loan terms and conditions including interest rate, processing fees, and other charges shall be disclosed upfront.
• The Company shall acknowledge receipt of all loan applications.

Loan Appraisal & Terms

• The sanction letter shall mention the loan amount, interest rate, tenure, repayment schedule, and applicable charges.
• Any changes in terms shall be communicated to the borrower in advance.

Disbursement & Recovery

• Loan disbursement shall be done as per agreed terms.
• Recovery practices shall be non-coercive and shall follow RBI prescribed guidelines.
• The Company shall not resort to harassment or unfair recovery practices.

Grievance Redressal

A grievance redressal mechanism shall be in place. Complaints shall be addressed within a reasonable timeframe as prescribed by RBI.